Shipping & Returns
We ship across Europe and keep the process straightforward — clear delivery estimates, simple returns, and support if you need it.
Shipping region
Europe only
We currently deliver to EU/EEA + UK/Switzerland
Typical delivery
5 – 14 business days
Delivery times vary by country and carrier.
Returns
7-day return window
If it’s not for you, we’ll help you return it.
Shipping
Orders are processed in 1–2 business days (excluding weekends and holidays). Once your order ships, you’ll receive a confirmation email with tracking when available.
Estimated delivery time: 5 – 14 business days (varies by destination). If you need an order by a specific date, contact us before purchasing and we’ll tell you what’s realistic for your country.
Shipping cost: Free shipping.
Returns
If you’d like to return your order, you can request a return within 7 days of delivery. Items must be returned in their original condition and packaging.
To start a return, email us at twoframe23@gmail.com with your order number and the reason for return. We’ll reply with the next steps.
Return shipping: 7€ (e.g., “paid by customer” or “covered by us on eligible orders”).
Once your return is received and inspected, refunds are typically processed within 7 business days back to your original payment method.
Non-returnable items
For hygiene reasons, opened or used consumable items may not be eligible for return.
If you’re unsure, contact us and we’ll help you understand what’s possible for your order.
Exchanges
The fastest way to exchange an item is to place a new order and request a return for the original one. If you need help choosing the right option, message us at twoframe23@gmail.com.
Need help?
Email us at twoframe23@gmail.com and include your order number if you have one. We typically reply within 24–48 hours on business days.